Wednesday, February 1, 2017

Become a Member - Representative

DPHA offers its Representative membership category to individuals and agencies whose primary businesses are to represent goods and services provided by manufacturers and importers of decorative plumbing and hardware merchandise.

Download a DPHA Representative membership application.

DPHA provides Representative members with a ride range of benefits to connect them with manufacturer and dealers, equip their staff for excellence, expedite and improve operations and get ahead of the competition.  The key benefits are:

Program and publications that improve business operations
  • Rep Resume. Free listing on the DPHA web site's Rep Resume' page, historically one of the most visited pages of the site.  Listings include contact information and qualificatons to help you attract the attention and business of leading decorative plumbing and hardware (DPH) manufacturers.  This is a tremendous resource for new line acquisition.
  • Representative Agency Directories. On-line directories of representative agencies with which you may choose to work.
  • DPHA Members-Only Web Site. Features model employee manuals, job descriptions, information exchanges and chat areas addressing the leading issues of the day. 
  • Newsleak. DPHA's magazine is published twice a year.  Each issue features association and industry news, solutions to common problems and issues in our industry and other information to help you succeed in DPH.
  • Connections. DPHA's weekly e-newsletter is the leading source of new product information for the decorative plumbing and hardware industry.  Published 50 times ayear, each issue features association and industry news, solutions to common problems and issues in our industry and other information to help you succeed in DPH.

Programs and publications that improve staff performance
  • DPHA Education Program. DPHA's signature offering.  The 22-volume modular education program combines technical training, product knowledge, style guides and sales guidance for selling in a premium and luxury showroom.
  • DPHA Recognition Program. DPHA's optional program which rewards DPH showroom professionals for their product knowledge and sales expertise.  The program is available only to DPHA members.  The series of exams are based on information contained in the DPHA Education Program manuals, and each exam relates to an individual product category (i.e., lavatory faucets, tubs, cabinet hardware, etc.).  To be recognized in each category, participants must answer 100% of the questions correctly.  DPHA issues electronically certificates to those participants who successfully pass all of the plumbing, hardware and general knowledge programs.
  • Connections. A weekly e-letter for showroom sales staff, operation personnel, customer service specialists and other team members top improve their skill sets.  Topics covered include responding to customers who claim they can purchase products cheaper on the Internet to responding to angry customers.
  • Employee Assessment Program. Consists of tools to help you find and hire top-flight staff for your company.
  • Employee Assistance Program. Allows you to provide your employees with assistance in a cost-effective manner covering areas generally beyond the reach of small businesses.
A voice that advances and protects the independent DPH channel
  • "DPH Perspectives" Column in Kitchen & Bath Design News. Widely acclaimed quarterly column providing a voice for our industry in the leading magazine for the kitchen and bath industry.
  • DPHA Awards Program. Generates public recognition of outstanding products, individuals and performance in decorative plumbing and hardware.  Winners are announced in publications ranging from Kitchen and Bath Design News to Wall Street Journal.

A community where the like-minded professional come together to share solutions and ideas for making DPH businesses more competitive and successful
  • Annual DPHA ConferenceThe must-attend event for the independent channel.  The largest gathering of premium and luxury DPHA professionals in North America, featuring industry experts, hands-on workshops, roundtable discussions and unparalleled networking opportunities.
  • Annual Product Showcase. The largest exhibit of luxury and premium decorative plumbing and hardware products in North America.  Spotlights new products and design concepts from leading manufacturers.
  • Networking Opportunities. Membership in a network of leading showrooms, manufacturers and representative agencies passionately committee to advancing the independent DPH channel.
  • Committee Service Opportunities. Chance to build and expand upon peer network by serving on one of DPHA's committees and having a say in the future of your industry.

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