Saturday, September 16, 2017

The 17-in-17 Program Recognizes Justin Tracy at ROHL

The DPHA 17-in-17 Program recognizes up-and-coming influencers in the decorative plumbing and hardware business. This program will profile 17 DPHA members with 10 or less years of experience. Each month from June through October 2017, members will be inducted into the 17-in-17 club, and their stories will be featured in DPHA's weekly newsletter, Connections. This week we recognize Justin Tracy, the Director of Customer Service at ROHL in Irvine, CA.
After spending 10 years in the high-end food and beverage industry developing a passion for customer service, Justin began his career with ROHL LLC in late 2009.  Since joining the ROHL team he has made it his daily goal to ensure that all of their customers and consumers receive exceptional support from the ROHL Customer Care team.  According to one of his nominators, Justin has built a culture of taking care of the customer first through his thoughtful listening and training.
Justin has also been a part of the ROHL A.I.V. (Authenticity Innovation Value) Training Institute team since 2010.  During that time he has helped develop and train more than 1,000 showroom consultants on ROHL products and their philosophies in the market place.  Justin's passion for customer care can be seen and felt daily within ROHL's four walls and by all of the showrooms, designers, architects and consumers that he has had the pleasure of working with.

Connections: How long have you been in the DPH industry?

Justin: November 9th, 2009 was my first day at ROHL and in the DPH industry. 
Connections: What has surprised you about the industry?

Justin: The lack of contention between competitors.  I have seen so many wonderful examples of individuals and showrooms working well with each other.  It's competitive out there but, from my perspective, the "cutthroat nature" of today's business world does not seem to show itself as much as I would have expected. 
Connections: What is the biggest challenge you have faced in our industry?

Justin: The unfortunate turnover within the decorative showrooms.  Training and knowledge is so critical to success in our industry that it is a shame there is not a greater amount of talented people that stay at their showroom for an extended period of time.  

Connections: What do you enjoy about being in this industry?

Justin: I am a problem solver by nature and as everyone in our industry knows, problems arise in all sorts of ways and on all types of projects.  I get to spend my days teaching others how to fine tune this skill set and execute it myself.  I go home with a smile every day because I know I made someone's life better to some degree each day I am here. 

Connections: Anything else you would like to add?

Justin: Just a big THANK YOU for this honor! 

If you would like to nominate someone for the 17-in-17 program, click here to download the nomination form, complete it and send your nomination to Jim Babbitt via email at or fax to 866-623-6180. It takes only a few minutes to complete a nomination form, but isn't that time well spent for recognizing someone who is making an impact on your business and/or our industry?

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