Tom Bryant (BainUltra) was honored as the 2017 DPHA Manufacturer Professional of the Year award winner at the 2017 DPHA annual conference in Chandler, AZ. The Award recognizes a DPHA manufacturer professional for his or her outstanding contributions to advance the decorative plumbing and hardware industry based on the following criteria:
- Degree of involvement in DPHA activities
- Personal achievements in the industry
- Pursuit of personal improvement and education
- Job performance and accomplishments
- Involvement in, and support of, other DPH-related organizations
- Public recognition of a deed or accomplishment, which may or may not pertain to the DPH industry but reflects favorably on the individual as a DPHA member.
Tom Bryant has lived and breathed decorative plumbing for more than 30 years. He is the rare combination of a great sales person who understands the inner workings of the products he sells. That's why Tom has built the well-deserved reputation as a professional who is a "go-to" resource for dealers, manufacturers and representatives. Showroom managers and owners rave about Tom's ability to train their sales staff not only in product knowledge, but also in proven sales techniques that resonate with luxury consumers. Tom recognizes that if showroom professionals are more skilled in the overall sales process, he and his company benefit because those sales professionals will feel more confident selling his products.
Tom's background of working in a showroom, serving as a representative and working for different manufacturers truly provides him with a global view of the industry and a unique ability to look at each segment through a personalized lens. One of the qualities Tom possesses that makes him a valuable partner and team member is his humility. He is truly grateful for the opportunities that the industry has provided and he willingly and appreciatively gives back whenever possible. That humility led Tom to develop a consultative selling syllabus for the decorative plumbing and hardware industry that he shares with his showroom partners. He offers guidance to present value propositions - e.g., answer the question why someone should buy from this showroom instead of online or at the discounter down the street, how to greet and actively listen to customers, up-selling and asking for the order.