Apologies are certainly due to our readers with regards to the article about Premier Bath and Kitchen (Walnut Creek, CA) in last week's issue of Connections. There were more than a few typos and errors in the story, which in some small part should serve as an example as to why you should avoid proof-reading things at 34,000 feet in the air. Therefore, we have made the necessary corrections and are starting things off again this week with the revised news item.
As was already related last week, the criteria used to select the DPHA Showroom of the Year are:
- Training programs
- Marketing programs
- Customer service
- Involvement and support of the industry
- Innovative presentation of decorative plumbing and hardware products within the showroom
Premier Bath and Kitchen's Walnut Creek showroom is a show stopper. There is no doubt that every detail was considered in the design and development of this exemplary facility that showcases the best our industry has to offer. Vignettes are carefully curated with tile, lighting, and soft goods that tap the imagination and tug at the heart strings. The working kitchen is complemented with custom cabinetry, tile and high-end appliances.
The physical beauty of the space is taken up several notches by the company's commitment to outstanding customer service. From the receptionist that greets visitors, sales consultants who guide customers on their purchasing journeys to the warehouse team that inspect products prior to delivery, every team member understands that they are in the customer service business and their job is to exceed the customer's expectations.
Premier Bath and Kitchen uses the DPHA training modules as a core component of their professional development program. Senior managers direct training using both the modules and the included exercises along with encouraging their team to participate in factory tours and training classes. The effort has definitely provided a very attractive return on investment for customers and the company.
Premier Bath and Kitchen is also an active member of its community and industry. In addition to participating in DPHA, the company supports NKBA, ASID and NARI wherever their showrooms are located.
The company attributes much of its success to its social media presence on Facebook, Pinterest, House and Instagram, as well as hosting designer-and-dinner meetings and CEU presentations for the design community.
A stunning showroom combined with an expert staff that understands not only product but consumer needs, wants and desires, certainly makes Premier Bath and Kitchen a worthy recipient of DPHA's 2017 Showroom of the Year Award.