Wednesday, December 27, 2017

The Reasons Why Accurate Lock & Hardware Was Named DPHA's 2017 Customer Service Department of the Year

Accurate Lock and Hardware Founder and Chairman Ron Salvatore likes to tell a story about a customer who called at 4 p.m. and needed a custom piece of hardware to be made immediately and shipped for arrival the next day.  Accurate was a new company at that time, but every team member stayed late and met the customer's deadline.  The custom piece shipped that night. 
The ability and willingness to go above and beyond and even exceed the most demanding of expectations remains a hallmark of Accurate Lock and Hardware to this day, and that is one of the reasons why DPHA honored the company with the 2017 Customer Service Department of the Year Award.
Accurate Lock and Hardware is a go-to resource for DPHA members that sell hardware.  Their product quality is first rate.  Their sales engineers and account representatives have decades of experience and are well versed in CAD, Solidworks and other manufacturing-based disciplines.  The expertise of the staff helps assure that even incorrectly specified orders are corrected before a product is made. 
Every member of the Accurate team must also work in the factory, which helps to assure that they know how Accurate's products are made.  This experience enables every person to confidently answer customer questions and provides showrooms the ability to partner with Accurate to develop custom solutions. 
Accurate understands that mistakes, however rare, are also opportunities to shine.  One showroom that nominated Accurate for the Customer Service of the Year Award wrote, "I had an overdue P.O. for custom-made pivots and received a revised ship date.  The products did not arrive on time.  When I called a second time, Accurate found my order had it out the door in 24 hours and shipped it overnight at their own expense." 
Everyone on Accurate's team has the ability to walk a customer through all of their lock functions so they can ensure that orders are correct.  Not only are Accurate team members knowledgeable, they are friendly and proactive.  Accurate's team, the company's commitment to technology and their passion ensure that customers receive the right solution for even the most challenging need.  It's not uncommon for Accurate's customers to say, "How did you do that?"
Again, our congratulations to the entire team at Accurate Lock and Hardware!

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