- Donald Miller: Mother Goose was Right: How to Tell Compelling Stories that Earn the Trust of Your Clientele
- Jill Schiefelbein: Friends, Romans and Clients: Lend Me an Ear - Listen More, Sell More
- Kerry Singh: Delivering Exceptional Customer Service (Even on Mondays)
To view the videos, log on to the membership only side of www.dpha.net,
click on the 2016 Conference Videos menu tab and then click on the link of
the video you wish to view. If you need your login information and/or the
password for the videos, please email Jim Babbitt at firstname.lastname@example.org.